⦁ Managed, operated, and enhanced Microsoft Dynamics ERP and LS Retail systems.
⦁ Provided daily ERP and POS support across all company branches in multiple countries, including KSA, UAE, Kuwait, Oman, and Qatar.
⦁ Delivered ERP consultation and functional support to key departments, including E-commerce, Purchasing, Sales, Accounting, and Logistics.
⦁ Collaborated with external vendors and partners to integrate ERP systems and implement business-aligned technical solutions.
⦁ Led applications through the full Software Development Life Cycle (SDLC).
⦁ Applied software standards and best practices to ensure system security, data integrity, and high availability.
⦁ Led, mentored, and trained new team members.
⦁ Managed and developed databases to support operational and reporting requirements.
⦁ Led the company’s digital transformation initiatives and ERP modernization efforts.
⦁ Evaluated emerging and innovative technologies for suitability and business value.
⦁ Trained department managers and key users on ERP, POS, and related systems.
⦁ Contributed to IT department documentation, policies, and standard operating procedures.
⦁ Identified, analyzed, and resolved system errors and software issues.
